Underworld Tours offers a variety of tours, tickets and services through this website and through designated partner websites. Because our Terms and Conditions contain legal obligations, we recommend you to read them carefully.
Unless otherwise stated, purchases made through Underworld Tours or any other Underworld Tours affiliated website are subject to these Terms and Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
1.1 All use of the web site Underworld Tours ("the Site") is on the terms and conditions below. If you do not agree to these conditions cease use of the Site immediately.
1.2 You may print and keep a copy of these terms. They are a legal agreement between us and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the Site.
1.3 By using Underworld Tours or any Underworld Tours-affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
1.4 If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use Underworld Tours or a Underworld Tours uk -affiliated website.
1.5 Underworld Tours may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Underworld Tours. Your continued use of Underworld Tours or a Underworld Tours-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
1.6 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Underworld Tours content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Underworld Tours content requires the prior written permission of Underworld Tours.
1.7 You agree to use Underworld Tours and Underworld Tours-affiliated websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Underworld Tours
1.8 Your use of Underworld Tours or any Underworld Tours-affiliated sites is intended for personal, non-commercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Underworld Tours.
VISITOR PROVIDED MATERIAL
2.3 When using Underworld Tours you shall not post or send to or from this Website any material:
For which you have not obtained all necessary consents;
That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages
or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
That violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory.
This is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
2.4 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material that is in breach if this website.
3.1 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password.
3.2 You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.
PRICING – INCLUSIONS & EXCLUSIONS
4.1 Prices shown on Underworld Tours website are per person unless otherwise stated.
4.2 Prices are subject to change, until the booking has been confirmed.
4.3 What is included is stated specifically on each page.
4.4 For groups 12 participants or more, group tariffs may be available on request. Email for further details.
4.5 Senior Prices apply for customers 60 years and over.
4.6 Unless otherwise specified, prices do not include any local taxes, charges or fees.
4.7 Prices do not Include (unless stated otherwise) - gratuities to the guide, driver or tour manager, food and beverages and transfers to/from stations.
4.10 Gratuities are at your discretion.
4.11 Revised pricing, practices, offers, commercial catalogues, pricelists and schedules or other documents upon which pricing strategies are based on are considered in conjunction with Pricing Practices Guide.
5.1 Underworld Tours accepts the following Credit Cards: Visa, MasterCard via Paypal. Payment may also be made to our Bank Account by Transfer on request.
5.2 There is no charge or service fee for processing Credit-card payments.
5.3 Full payment is required at the time of booking.
5.4 For your protection and in accordance with the requirements All payments we receive from you will be kept safe in the PayPal or Bank account until such time as you have completed your Tour.
5.5 Cardholder must be present at the time of presenting the ticket.
Amendments & Cancellations
6.1 Amendments by you can only be made to coach tours,
6.2 Theatre tickets, rail trips, lunch and dinner products, overnight tours, attraction tickets and Warner Bros studio tours cannot be amended or cancelled once booked.
6.3 We reserve the right to change the vehicle used for a tour without prior notice and in the event of adverse weather conditions.
6.4 The open top tour bus may continue to run during adverse weather and customers may be offered protection from the rain with Umbrella or Plastic Mac – provided for the tour by Underworld Tours.
Refunds & Compensation
7.1 In the event that a venue is not visited during a coach tour due to unforeseen circumstances, an amount equal to the value of the admission will be refunded at our discretion.
7.2 If the hostess or refreshments are not available on the day no refund will be made.
7.3 Open Top Bus Tour tickets are not refundable. All sales are final, tickets cannot be exchanged or money refunded by Underworld Tours.
7.4 For Open Top Bus Tours, in the event of unforeseen weather or traffic conditions, a refund of a maximum of 25% of the value of the ticket will only be given where the delay is longer than 1.5 hours.
7.5 We cannot grant any refunds more than 30 days after completion of tour.
7.6 All third party products and services, where we act as an official agent, are non-refundable under any circumstances and are also subject to the terms and conditions of the product/service supplier.
7.7 In the event that UK train services are cancelled, refunds and compensation will not be offered.
8.1 We want you to enjoy your experience with us. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way. Please let us know by email info@Underworld Tours and we will respond to you within 3 - 5 business days.
9.1 Customers purchasing tickets on this website will receive an e-ticket via Paypal. The Customer will need to print the e-ticket and bring the printed copy with them to present to a member of the Underworld Tours staff at the Customers preferred boarding point.
9.2 Customers with e-tickets must bring the printed e-ticket along with proof of ID.
9.3 The Customer should present their e-ticket to a Underworld Tours member of staff, at the preferred boarding point. The PayPal eticket is also your receipt..
9.4 Golden Tours reserves the right to refuse any e-ticket without proof of ID
Date of Departure & Collection Timings
10.1 Dates of departure and collection times are subject to change or cancellation, should unforeseen circumstances occur.
Pickups and Convenient Returns
11.1 In the event that you miss your pickup time, please telephone 07966 555559 who will assist your further.
11.2 Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at your starting location in London (unless stated otherwise during the tour or on our website Underworld Tours).
Smoking – Food & Drink Onboard Coaches & Buses
12.1 Smoking is not permitted on board, but all tours make frequent stops.
12.2 In the interest of safety we ask that no hot food or hot drinks are carried on board the bus.
12.3 We offer a range of snacks and cold drinks pm some tours. Care is taken to ensure nuts are not on the tour but we cannot be responsible if you come into contact with other peanut or tree nut-containing foods. Underworld Tours will not be held responsible for any allergic reactions..
12.4 Only snacks purchased on the Tour may be consumed on the bus/coach.
12.5 Underworld Tours will not be responsible for any allergic reactions that may occur.
13.1 At Underworld Tours we do our best to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have a medical condition, please consult your Doctor if you are in doubt about your suitability to travel.
13.2 At Underworld Tours our policy is to maintain and improve the current standards of accessibility to our services for people with disabilities or whose mobility is impaired. We take into account the provisions set out in the Equality Act 2010 and whilst we encourage third party venues, and industry partners to adopt such measures we are unable to guarantee their standard of compliance.
14.1 There are no provisions for luggage on the bus tours and no suitcases or large bags can be taken aboard – only hand luggage that can be kept at your seat.
14.2 Any items left on the coach or vehicle, are left at the owner's risk. Underworld Tours will take no responsibility for loss or damage to these items.
15.1 Whilst touring, please note that seats are on first come first served basis.
15.2 We may, at our discretion, require any person to withdraw from any tour, if we deem their acts or conduct offensive, or a nuisance to other passengers, and we shall have no further liability.
15.3 We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavour will be made to advise passengers in advance of any alterations that are deemed necessary.
15.4 In the event of any passenger not being carried for any cause whatsoever; no liability will be accepted by the operators beyond the refund of the fares.
15.5 Should the passenger fail to arrive or arrive late at the starting point or during the tour, the tour will not be delayed in order to wait for the client and then no liability can be accepted.
15.6 On certain occasions, a bilingual tour guide may translate on a tour to cater for customers of different language needs.
Third Party Products
16.1 Underworld Tours provides you with this booking platform, so that you can get in direct contact with the service provider and make a booking.
16.2 The contract relating to the service booked is directly between you and the supplier of the service.
16.3 Underworld Tours is not a contractual partner for the booked service. You will be subject to the supplier's terms and conditions; Underworld Tours acts as an agent for the supplier of the activity. For further details please contact us.
Accident or Loss
17.1 We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee’s negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost.
17.2 We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.
18.1 No agent or proprietor of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors.
18.2 All matters concerning this booking shall be subject to English Law. If you have comments about your sightseeing tour, you should make them to the company Underworld Tours, 20-22, Wenlock Road, London, England, N1 7GU